FAQ

Claws®️
  1. What is Claws?

    Claws is a cloud-based Software as a Service (SaaS) that performs detailed back office data processing and management for oil and gas purchasers, traders and transporters. Learn More

  2. What is SaaS?

    SaaS is a method of software delivery that allows data to be accessed from any device with an Internet connection and a web browser. SaaS provides numerous benefits over traditional software.

  3. What are the benefits of SaaS?
    • It’s cost efficient
      • Unlike traditional software, SaaS software is sold and licensed on a monthly seat subscription basis that includes upgrades, maintenance and customer support. A company only subscribes to the number of seats needed for employees,  eliminating large up-front costs.
    • Requires no additional hardware
    • Upgrades are seamless
      • Darn Bear handles all the software updates and upgrades, eliminating the need to install or download patches. Users are always on the most current software version.
    • Available 24/7 with remote accessibility from any device
    • Continuous data backup
    • AWS, our cloud service partner, is one of the most secure and reliable IT environments in the world
  4. What are the hardware requirements in order to access Claws?

    All you need is a computer running Windows 7 or higher, an internet connection and a web browser. All Claws processing is performed in the cloud.

  5. Is migration to Claws problematic?

    While a conversion can potentially be a troublesome process, Darn Bear migration processes and data testing protocols greatly minimizes potential problems to your current business.

  6. Can I upload documents to Claws?

    Yes. We have a notes system that allows the user to apply comments to a vendor, lease, contract, division order or any other transaction within our system. The user can attach documents to any note.

  7. Can I export files to Excel, CSV, TXT or PDF?

    Yes, absolutely!

  8. How secure is my data?

    Our AWS based services use the latest and most effective firewall and intrusion detection hardware and software. No one has ever lost data in our SaaS processes. Additionally, your data is backed up multiple times per day. Data is stored on multiple servers across the cloud making loss of data from weather, operator error or hardware failure an almost unheard of occurrence.

  9. Does AWS ever go down?

    Our systems are available 24/7 with a remarkable 99.8% uptime record.

  10. Who owns the data?

    You own the data.

  11. How often does Claws update?

    We update and enhance our software on a continuous basis. Darn Bear handles all the software updates and upgrades, eliminating the need to install or download patches. Users are always on the most current software version.

  12. What database does Claws use?

    Claws uses the most recent stable version of Microsoft SQL Server. Upgrades to newer versions of SQL Server are seamless and at no additional cost.

  13. How is Claws priced?

    Claws is licensed on an annual/per user basis that includes upgrades, maintenance and customer support. A company only subscribes to the number of seats needed for employees, eliminating large up-front costs. Request a quote or call 713-726-0510

  14. Does Claws interface with my general ledger?

    Claws can interface with most general ledger systems. Learn More

  15. What are my training options?

    Training can be provided either on-site or online.